Cleaning Protocols - The Millwood

During these challenging times with the COVID-19 Pandemic, we understand the importance of providing a safe environment for our guests and associates. In addition to our established housekeeping protocols and safety measures, we have implemented new procedures per CDC guidelines and recommendations.

Here are some procedures we have implemented to work towards a more sanitary and safe experience, for all:

  • All our staff have been trained on 'Universal Precaution' methods
  • Housekeeping staff has been trained on the proper use and disposal of their personal protective equipment. This includes:
    • Disposable gloves
    • Facial Masks
    • Uniforms
  • Social Distancing measures will take place in all high traffic areas
  • All guests and staff entering the property must wear a face mask

The housekeeping staff have been trained with new protocols for cleaning and disinfecting guestrooms

  • Heavy focus on all high touch-point areas such as:
    • Door handles, door jams, the sides of doors (just above the handle)
    • Room Furniture – desks, chairs, countertops, tables
    • Bathroom vanities and accessories
    • In-room telephones
    • Remote controls
    • Electric equipment - electric sockets, lamps, lighting controls, charging stations, thermostats
  • Cleaning rags will be changed when disinfecting different areas of each room
  • Extra pillows, blankets and towels will be removed from the room and available upon request
  • Housekeeping carts and supplies are sanitized before and after use each day

We have also implemented property wide processes and procedures to ensure the safety and cleanliness of our facilities

  • Disinfecting the staff break room and all appliances, handles, and tables
  • Removing pamphlets, maps, menus, and magazines from common areas and guestrooms
  • Disinfecting seats, tables, lamps, and all areas that are commonly touched by guests in lobbies and common areas


  • Front Desk Procedures
    • Sneeze guard at Front Desk to prevent spread at lobby
    • Front desk staff are instructed to wear disposable gloves
  • Temporarily Closed Amenities
    • Managers Reception